Return Policy
Return & Warranty Policy
At Sorose, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a 15 days return policy
Return Policy
Eligibility for Returns
- Returns are accepted within 15 days of receiving your order.
- The product must be unused, in its original packaging, and in resalable condition.
- Items that are damaged, altered, or missing accessories will not be eligible for a return.
Return Process
- Request a Return: To initiate a return, contact us at info.sorose@gmail.com with your order number and reason for return.
- Approval & Shipping: Once approved, you will receive instructions on returning the product. Return shipping costs are the customer’s responsibility.
- Inspection & Refund: After receiving and inspecting the product, we will process your refund within 5-7 business days to your original payment method.
Non-Returnable Items
- Used or damaged products.
- Products without original packaging.
- Items returned beyond the 15-days window.
Warranty Coverage Includes:
- Manufacturing defects in materials or workmanship.
- Electrical or mechanical failures under normal usage.
Warranty Does Not Cover:
- Physical damage due to misuse, drops, or water exposure.
- Damage caused by unauthorized repairs or modifications.
- Normal wear and tear over time.
Warranty Claim Process
- Contact us at info.sorose@gmail.com with your order details and a description of the issue.
- Provide photos or videos showcasing the defect.
- Upon verification, we will offer a replacement or repair free of charge.
For any further assistance, feel free to reach out to us at info.sorose@gmail.com.